Delivery times vary depending on your location and the shipping method selected. Typically, orders are delivered within 7 to 14 business days. A confirmation with tracking information will be sent to you as soon as your order ships.

If you have not received your order within the estimated timeframe, please check the status of your order via the tracking link received by email. If the problem persists, contact our customer service at contact.douxjardin@gmail.com with your order number, and we will work to resolve the situation quickly.

Shipping costs are automatically calculated when you check out based on your address and the shipping method you choose. We regularly offer promotions with free shipping, so be sure to check for current offers.

You can modify or cancel your order within 24 hours of purchase. After this time, orders are processed and shipped, so it will no longer be possible to modify or cancel them.

If you are not satisfied with your purchase, you have 90 days to return the product in its original condition. Contact our customer service for a return label and further instructions.

If you receive a defective product or one that does not match your order, please contact our customer service with a photo of the affected product. We will offer you an exchange or refund according to your preference.

We accept several secure payment methods, such as credit cards (Visa, Mastercard, American Express) and PayPal. All payments are protected and encrypted to ensure the safety of your data.

To contact our customer service, you can write to us at the following address: support@douxjardin.com . You can also fill out the contact form available on our website, or contact us via our social networks for a quick response. We do our best to respond to all your requests within 24 to 48 hours.